Feature Updates #56
New Features Enhancements Bug Fixes
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How Amazing Customer Support Can Help Grow Membership Revenue
We’re all busy. Especially those of us who run our own business. There are always fires to put out, emails to respond to, and sales to be made. For a lot of entrepreneurs they get overwhelmed and let certain aspects of their business slide. The goal of this article is to make sure support is
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Why Refunding Generously Works
Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the customer told support to cancel their account, support forgot, and then the customer got billed again. Sometimes it’s not so obvious – e.g. the customer
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Feature Update #53
New Feature – affiliate functionality is now available! Finally! You can now create an affiliate program for your members. First you’ll need to enable domain white-labeling within MemberSpace. Here is a tutorial on how to do that. It’s a little technical so if you need help just message our support or reply to this email. Next you’ll
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What It Really Means To Have Members
When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you’re taking on. When you sell a one-off product like a t-shirt or book, your relationship with the customer is usually pretty short. After the sale is complete (assuming there aren’t product issues) you’re done with each
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Feature Updates #52
New Feature – coupons can be member plan specific You can now choose to allow specific coupons only for specific member plan sign ups. When creating (or editing) a coupon you will now see a toggle with the label “Allow all Member Plans to use this coupon?” If you want to restrict coupons to certain
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Feature Updates #51
NEW FEATURE – View coupon redemption stats You can now see a list of who redeemed your coupon codes along with a graph of the redemption history over time! Just click on Member Plans in your top navigation > click Create/Edit Coupons > then click View Stats. ENHANCEMENT – Better member search and filtering We redesigned
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Feature Updates #50
New Feature – Member analytics export You can now export a summary of your member’s activity which includes, their name, email, account creation date, # of logins, # of member page views, # of content link views, and the # of content link downloads. To get it, click on Members in your top navigation >
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