Author name: Ward Sandler

Failed payment recovery A common problem with online subscriptions is failed payments due to various credit card issues (e.g. expiration, new card, insufficient funds). Well now when one of your members has a failed credit card payment we will automatically follow up with them three times on your behalf to encourage them to update their […]

Abandoned billing recovery This new feature is a game changer! Now when one of your site visitors goes to sign up for a Member Plan and doesn’t enter their billing details we will automatically send them a short series of emails to encourage them to complete their purchase. This strategy has been proven to recover

Log In / Sign Up Link Now whenever you place a Log In / Sign Up link (from the install Popup instructions in your admin backend) on your Squarespace site the link text will automatically change to “Your Account” after a member logs in or signs ups. This way they can easily access their account and you

Secure Member Content You can now embed any file (PDFs, images, Word docs, etc.) on your Squarespace site for members to download and have it be 100% secure via our new feature – Member Content. This content will only appear for members who have access to it via your Member Plans and the access is

Better export functionality You can now export a list of your members based on whatever search filter you did. View screenshot Reset password from Account Your members can now reset their password when viewing their account. View screenshot Zip code field now optional When your members are entering their billing details to pay for one of your

MailChimp integration Yay! You can now automatically integrate MailChimp with MemberSpace so your new members are automatically added to whichever MailChimp list you want 🙂 To turn this on go to your Settings, then click the “Integrations” button at the top, and click MailChimp. View screenshot Updated Member count We heard your feedback and have updated

Custom Email Templates Finally they are here!! You can now customize the emails your members get from you via MemberSpace. Just click the new “Emails” link at the top of your MemberSpace backend to start customizing 🙂 View screenshot Members can cancel their own subscription When a member goes to their account and clicks “View All

Log In / Sign Up Form Redesign We’re planning to improve the design of the default log in / sign up form your members see. It will have a better overall user experience and look more attractive. Here is the new design we plan to roll out (https://cl.ly/1s0L3C0q1f3h) and here is the current design we

Member profiles After your members sign up or log in, they will be able to see their account details and edit their profile. View screenshot New MemberSpace pricing We simplified our pricing so the only variable that affects your cost is the number of members you have. If you are on one of our original legacy plans don’t

Delete members You can delete a member by going to your Member List, clicking “View member details” and clicking the new Delete Member button. View screenshot Redirect after plan purchase After your members sign up or purchase a plan from you, they can be redirected to a custom URL based on the plan they just signed