When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for money. Those people who are buying your product are called your customers (duh). This is obvious to everyone – yet what % of business owners […]
Talking With Customers Every Day Read More »
I try to make myself available to customers and prospects every day of the work week. And by available I don’t just mean email, Twitter, or even over the phone. I mean available to have meaningful one-on-one discussions with another human being over video (we use Zoom). I used to do demos and discussions over
How Video Calls Build Customer Connection Read More »
💰 New Pricing 💰 We keep listening to your feedback and have launched new pricing that should really help those of you just getting started with your membership business. You can now get an unlimited free trial of MemberSpace until you have 5 members! We’ve also updated our other plans, so feel free to check those out as well.
Feature Updates #58 Read More »
We’re all busy. Especially those of us who run our own business. There are always fires to put out, emails to respond to, and sales to be made. For a lot of entrepreneurs they get overwhelmed and let certain aspects of their business slide. The goal of this article is to make sure support is
How Amazing Customer Support Can Help Grow Membership Revenue Read More »
Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the customer told support to cancel their account, support forgot, and then the customer got billed again. Sometimes it’s not so obvious – e.g. the customer
Why Refunding Generously Works Read More »
